Fitzsimmons,James A <br/><br/>
Service Management  Operations,Strategy,and Information Technology 

 - 3rd 
 - New York  McGraw-Hill,Inc  2000 
 - 646 
<br/><br/><label>ISBN: </label>007231267X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>management
<br/><br/><label>Dewey Class. No.: </label>658  / FIS